Customer is responsible to pay return/replacement shipping costs when Fine Lines is not at fault. Fine Lines will issue a return label for the customer to return an item when we are at fault. If the parts you receive are incorrect or have been damaged during shipping, Fine Lines will replace or refund your order. 
Custom products may not be returned or exchanged. Shipping cost will not be refunded if you decided the part is no longer needed or wanted. All returned parts may be subject to a 15% restocking fee at the discretion of Fine Lines. Parts that have been altered or used incorrectly will not be accepted for a return or exchange. Parts that have already been installed will not be accepted for a return or exchange unless it has been determined that Fine Lines is at fault for sending the incorrect product. Uninstalled parts may be exchanged or returned with in 30 days of the purchase date. However, listed below are the general guidelines: A decision will be made based on the condition of the returned products and the circumstances of the return and you will be notified regarding your refund or replacement.įine Lines will make the final decision when accepting returns and issuing refunds. After we receive your return, it will be processed and inspected. One of our salesmen will discuss the issues with your order or our product and give you further instructions on the return process. This practice allows us to process your return in a timely fashion and reduces the risk of lost shipments and information. 
Include a copy of your invoice with your return shipment. Please call our sales department at 1-80 or email us at before returning your order.
All other manufacturing errors or defects will be covered by a replacement product or a full refund in accordance with the Return and Refund Policy. Fine Lines is not responsible for failure due to environmental factors or incorrect use of our products. In the case that you are not satisfied with your purchase, contact our sales or technical team so that we can help correct the problem or assist you with our warranty and/or refund policies outlined below.Īll of our regular production products are guaranteed for the life of the product. We strive to offer a superior product and superior customer service. We would like to thank you for your business.
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